Un-Awkward - Support & Help

After downloading the app, complete the onboarding flow to set your social skills goals and preferences. Then explore the different features through the tab navigation - start with Daily Tips for immediate insights, or try a Practice Challenge to begin building confidence.

Un-Awkward Premium includes:

• Access to all 150+ pieces of curated social skills content
• 25 practical daily tips across confidence, listening, small talk, and public speaking
• 8 detailed scenario guides for common social interactions
• 25 practice challenges with daily and weekly options
• 20 guided journal prompts for self-reflection
• 15 conversation scripts for awkward situations
• 10 body language lessons with visual guides
• 20 emergency confidence boosts for immediate help
• Progress tracking, streak management, and data export

Practice challenges are designed to gradually expand your comfort zone through real-world exercises. Each challenge includes clear instructions, tips for success, and reflection prompts. Start with daily challenges (easier, 5-10 minutes) and progress to weekly challenges (more comprehensive, requiring practice over several days).

For iOS: Go to Settings > [Your Name] > Subscriptions > Un-Awkward

For Android: Open Google Play Store > Menu > Subscriptions > Un-Awkward

You can also use the "Restore Purchases" option in the app if you've switched devices.

Absolutely! All your journal entries, progress tracking, and personal reflections are stored locally on your device. They are never transmitted to our servers. You have complete control over your data and can export it as a backup file whenever you want.

Un-Awkward automatically tracks your activity streaks for:

• Daily tip reading
• Challenge completion
• Journal writing
• Overall app engagement

View your progress in the app's main dashboard and celebrate milestones as you build consistent social skills practice.

Scenario guides provide step-by-step instructions for common social situations like:

• Meeting new people at events
• Job interviews and workplace interactions
• Dating and romantic conversations
• Networking and professional relationships

Each guide includes preparation tips, conversation starters, and strategies for handling difficult moments.

You can cancel anytime through your device settings:

• iOS: Settings > [Your Name] > Subscriptions > Un-Awkward > Cancel
• Android: Google Play Store > Menu > Subscriptions > Un-Awkward > Cancel

You'll continue to have access until the end of your current billing period.

Yes! Un-Awkward is designed with an offline-first approach. All content, features, and personal data work without an internet connection. You only need internet for initial app downloads, subscription management, and optional analytics.

• Force close and restart the app
• Restart your device
• Check for app updates in your app store
• Ensure you have sufficient storage space
• Try the "Reset All Data" option in settings if problems persist

If issues continue, contact us at mallik.puranjan@gmail.com with your device model and iOS/Android version.

• Check if you accidentally used "Reset All Data" in settings
• Ensure you're using the same device where you created the content
• Try restarting the app to refresh local data
• Check if you have a data export backup you can restore

Remember: Un-Awkward stores data locally, so switching devices requires manual data export/import.

• Check notification permissions in device Settings > Apps > Un-Awkward
• Verify notification settings within the Un-Awkward app
• Ensure "Do Not Disturb" mode isn't blocking notifications
• Try toggling notifications off and on again in app settings

• Check if your subscription is active in device settings
• Try the "Restore Purchases" button in app settings
• Ensure you're signed in with the same Apple ID or Google account used for purchase
• Restart the app after restoring purchases

Building social skills takes time and consistent practice. Consider these strategies:

• Focus on completing challenges regularly rather than perfectly
• Use the journal feature to reflect on small wins and progress
• Start with easier daily challenges before attempting weekly ones
• Practice patience with yourself - confidence builds gradually
• Consider seeking professional therapy for severe social anxiety

Social skills advice should be adapted to your specific context:

• Consider your cultural background and social norms
• Adapt suggestions to match your personality type
• Use the journal to reflect on what works best for you
• Remember that all social skills content is general guidance
• Focus on principles rather than exact scripts

Try these steps:

• Tap "Restore Purchases" in the app settings
• Sign in with the same Apple ID or Google account used for purchase
• Restart the app after restoring
• Check that you're using the same device where the purchase was made

If this doesn't work, contact us with your purchase receipt.

Refunds are handled by Apple or Google:

• iOS: Visit Apple's "Report a Problem" website
• Android: Contact Google Play Store customer service

Include your order number and reason for the refund request.

You can export all your personal data as JSON files:

• Go to Settings > Data Export
• Choose what data to export (journal entries, progress, preferences)
• Save the files to your device or cloud storage
• Use these backups to restore data if needed

Yes, you have complete control over your data:

• Use "Reset All Data" in settings to clear everything locally
• Uninstall the app to remove all data from your device
• Contact us to request deletion of any analytics data from our servers

• Consistency: Engage with the app daily, even if just for 5 minutes
• Gradual progress: Start with easier challenges and work up to harder ones
• Real-world practice: Apply tips and techniques in actual social situations
• Self-reflection: Use the journal regularly to track insights and progress
• Patience: Social confidence develops over time with consistent practice
• Professional help: Consider therapy for severe social anxiety or specific issues